| Lowry Claim FAQ RLowry@lowryco2.com 214-638-7000
Where are your claims offices?
Claims offices are located in Oklahoma City Okalahoma; Dallas and Tyler Texas.
Zip and area codes are 73143, 405 ; 75247, 214 and 75711, 903
What are Lowry Claim service hours.
Normal business hours are 8:30am to 5:00pm with emergency after hours service.
What do you record witness statements with?
Witness statements are recorded on tape or digital recorder. Digital recorded statements can be e-mailed and burned to CD for the physical claim file.
Are transcribed statements necessary?
Transcription of claim witness statements help the claim examiner, representative, specialist and attorney analyze a claim loss liability. Most Workers Compensation hearings require transcribed statements. Statement summaries are included with the report.
What is your in person service area?
In person field adjusting or on site appraisal assignments outside our 100 mile service area radius is referred through our quality network of independent adjusters. Let us be your single point insurance claim contact and save time.
What is your hourly rate?
Contact the Dallas Texas Lowry Claim Services for rate details. We take great care to adjust our hourly rate with the current claims handling market. Guaranteed bill satisfaction is available upon request.
How long does it take to report on a claim investigation?
We make contact within 24 hours, report within 7 days and follow up report every 30 days or less. Claim report and documentation can be e-mailed.
How fast can you do a vehicle damage appraisal?
Most auto appraisals can be done in 24 hours and depends on location and schedule of the vehicle owner, shop or vehicle appraiser.
What can Lowry Claim Services do at accident scenes?
Lowry Claim can take photos, speak with police, diagram scene, note property damage, inspect vehicles, interview insured, drivers, passengers and witnesses; inspect cargo; arrange services for environmental remediation, engineering, restoration, transport insured driver from scene and cargo recovery.
What is your minimum adjuster experience?
Lowry Claim Adjuster have at least 20 years of multi-line insurance claim experience.
If I'm an out of State Adjuster without a Texas Adjuster license and investigate a case; am I violating state law? YES
Sec. 4101.051. LICENSE REQUIRED. Except as otherwise provided by this chapter, a person may not act as or represent that the person is an adjuster in this state unless the person holds a license under this chapter.
Sec. 4101.203. CRIMINAL PENALTY. A person commits an offense if the person violates Section 4101.051 or 4101.102(c). An offense under this section is a misdemeanor punishable by:
(1) a fine of not more than $500;(2) confinement in the county jail for not more than six months; or (3) both the fine and the confinement.
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 7, eff. April 1, 2005.
INSURANCE CODE
TITLE 13. REGULATION OF PROFESSIONALS
SUBTITLE C. ADJUSTERS CHAPTER 4101. INSURANCE ADJUSTERS
SUBCHAPTER A. GENERAL PROVISIONS
Sec. 4101.001. DEFINITIONS. (a) In this chapter, "adjuster" means an individual who: (1) investigates or adjusts losses on behalf of an insurer as an independent contractor or as an employee of:
(A) an adjustment bureau;
(B) an association;
(C) a general property and casualty agent or personal lines property and casualty agent;
(D) an independent contractor;
(E) an insurer; or
(F) a managing general agent;
(2) supervises the handling of claims; or
(3) investigates, adjusts, supervises the handling of, or settles workers' compensation claims, including claims arising from services provided through a certified workers' compensation health care network as authorized under Chapter 1305, on behalf of an administrator, as defined by Chapter 4151, or on behalf of an insurance carrier, as defined by Section 401.011, Labor Code.
(b) For purposes of this chapter, "insurer" includes a self-insured.
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 7, eff. April 1, 2005.
Amended by: Acts 2007, 80th Leg., R.S., Ch. 548, Sec. 2.30, eff. September 1, 2007.
Acts 2007, 80th Leg., R.S., Ch. 1176, Sec. 2.04, eff. September 1, 2007.
How do I apply for an adjuster's license? Refer to the License Type and Descriptions chart to determine whether you may qualify for exemption from the exam.
Adjusters may qualify for a license in one of two ways, if not exempt:
A. By successfully completing a TDI certified course and approved final examination. Students who meet the course requirements and pass the comprehensive test at the end of the course are issued a certificate of completion that is good for one year.
View a list of approved Adjuster Licensing Providers
Once you have completed the course, submit to TDI:
B. By passing the Prometric exam.
Sec. 4101.152. REFERRAL BY INSURER. (a) An insurer may not knowingly refer a claim or loss for adjustment in this state to a person purporting to be or acting as an adjuster unless the person holds a license under this chapter.
(b) Before referring a claim or loss for adjustment, an insurer must ascertain from the commissioner whether the person performing the adjustment holds a license under this chapter. Once the insurer has ascertained that the person holds a license, the insurer may refer the claim or loss to the person and may continue to refer claims or losses to the person until the insurer has knowledge or receives information from the commissioner that the person no longer holds a license.
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 7, eff. April 1, 2005.
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